Frequently asked Questions
On this page you'll find the answers to the most commonly asked questions. If your question is not on this list, please feel free to send me an email at info@artbyleoniejonk.com and I'll get back to you as soon as I'm able to.
Shipping
Do you ship internationally?
Yes, I ship wherever I am able to. The United States however is currently unavailable for a short time but will soon be available again.
Do you ship to the United States?
At this moment it isn't possible to ship to the United States from my country. However our postal service is currently setting this up and I expect to be able to ship again within a week or two! :)
Can I track my order?
Yes, if you select tracked shipping you can. However it’s important to note that most packages (with the exception of originals) are automatically shipped without tracking, you’ll have to select the option yourself.
What happens if my order gets lost?
If your order gets lost for whatever reason please get in touch with me and we’ll try to work out a suitable solution. That could mean resending your order free of charge, or refunding you the price of your order. Or something else entirely.
Even with tracked shipping, sometimes something goes wrong and I'll do my best to make it up to you.
(Please don't abuse this as I'm just a one-person team here <3 )
Do I need tracked shipping? (it's so expensive)
No, you don't need tracked shipping if you are ordering anything besides an original piece. I haven't had an order get lost yet but if one does get lost I'll gladly recreate the print or product for you and send it to you again.
Returns
Can I return my original painting?
All sales of original artwork are final. As soon as your order is in I'll get to work to prepare the original for shipping and once it's shipped, it's completely out of my hands.
Can I return a print or product?
Of course it's of the upmost importance to me that you are happy with your product, but you can imagine that even a small print is very valuable for an artist like myself.
If you wish to return a print, that's possible, but I'll have to charge a restocking fee of about 20%. I'm more than happy to exchange a print for you too, though the restocking fee for the original print will still be applied, as I print to order and try my best to not have prints sitting in stock.
My order was damaged during shipping, now what??
I'm so sorry to hear that! Please get in touch with me through my contact page and I'll try my best to find a solution that works for you.
Art
Do you take commissions?
At the moment I only take commissions on a very rare case-by-case basis. If you have an idea for a commission, please get in touch through kyntha@gmail.com or the contact page on my website and we can see if we can work something out :)
How do I buy one of your original paintings?
I make new originals constantly and put them up for sale right here. If you'd like the opportunity to buy an original before others can get to it, you can sign up for my newsletter.